Privacy Policy mco88 —
Your Personal Data Protection

01Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by mco88 and applies to all users who access or use the mco88 platform via the official website at mco88.net or via the mco88 mobile app. By using our platform, you agree to the terms set out in this Policy.

This Policy explains:

• The types of personal information we collect from you.
• How and why we use that information.
• Who we share your information with, if anyone.
• The security measures we take to protect your data.
• Your rights relating to your personal data and how to exercise them.

This Policy should be read together with Terms and Conditions mco88, which forms part of the overall agreement between you and mco88. In the event of any conflict between this Policy and the Terms and Conditions, this Policy shall apply specifically to matters relating to privacy.

02Types of Personal Data We Collect

Mco88 collects your personal information through various means as you interact with our platform. The following are the main categories of data we collect:

We may also receive information about you from trusted third-party sources, such as identity verification service providers and fraud prevention agencies, for the purposes of account verification and platform security.

03How and Why We Use Your Data

Mco88 uses your personal data only for the following legitimate and stated purposes. We will not use your data for any other purpose without first obtaining your consent:

• Account Management: To create, verify, and manage your mco88 account, including the login process, two-factor authentication, and account recovery.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions securely and accurately.
• Legal Compliance (KYC/AML): To fulfil legal obligations related to identity verification (Know Your Customer) and anti-money laundering (AML) compliance.
• Customer Support: To help you resolve issues, answer enquiries, and deliver a better support experience based on your interaction history.
• Platform Security: To detect, prevent, and investigate fraud, hacking, and suspicious activities that could compromise your account security or the mco88 platform.
• Responsible Gaming: To monitor gaming habits and provide assistance to players who may need responsible gaming support.
• Service Communications: To send important notifications regarding your account, transactions, security updates, and policy changes.
• Platform Improvement: To analyse how players use the platform for the purpose of improving the overall user experience.

04Data Sharing & Disclosure

Mco88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, under the following limited circumstances, we may need to share your data:

• Payment Service Providers: Payment processors, banks, and e-wallet providers involved in your financial transactions. They are bound by strict confidentiality agreements.
• Identity Verification Providers: Third-party KYC companies that assist in verifying your identity to meet regulatory requirements.
• Game Providers: Third-party game software providers that operate games on the mco88 platform. Data shared is limited strictly to what is required to run the games.
• Legal Requirements: Government authorities or law enforcement agencies when we are required to do so by law or court order.
• Interest Protection: In cases involving threats to public safety, serious fraud, or the protection of mco88's legitimate rights.

05Data Security & Protection Measures

Mco88 continuously invests in high-grade security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Our key security measures include:

• 256-bit SSL/TLS encryption for all data communications between your device and mco88 servers.
• Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) operating 24/7.
• Two-factor authentication (2FA) is available for all player accounts as an additional layer of security.
• Regular security audits and penetration testing conducted by independent security experts.
• Real-time monitoring system to detect suspicious activity and cyber threats.
• Secure data backups and a disaster recovery plan to ensure uninterrupted service continuity.
• Regular cybersecurity training for all mco88 staff who handle player data.

06Cookies & Tracking Technologies

Mco88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the basic functionality of the platform, such as login authentication and session management. Without them, the mco88 platform cannot function properly.
• Preference Cookies: Allows the platform to remember your preferences such as language, display settings, and gaming preferences to deliver a more personalised experience.
• Analytics Cookies: We use anonymised analytics data to understand how players interact with the platform in order to continuously improve the overall user experience.
• Security Cookies: Used to detect and prevent fraud, including identifying suspicious access patterns and protecting accounts from takeover.

You can control and manage cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the mco88 platform.

07Data Retention Period

Mco88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after inactivity for recovery or support purposes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date to comply with financial reporting and applicable tax law requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory authority, typically between 5 and 10 years after account termination.
• Communication Logs: Customer support records are retained for 3 years for dispute resolution and service improvement purposes.
• Technical & Log Data: System logs and technical data are typically retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

08Your Rights Regarding Personal Data

As an mco88 user protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via the support email or live chat on the mco88 platform. We will process your request within 30 business days.

09Children's Data Protection

The mco88 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under 18 years of age.

• All registration applicants must confirm they are at least 18 years of age when creating an account.
• Mco88 applies age verification procedures during the KYC process to ensure compliance with these age restrictions.
• If we discover that data from individuals under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
• Parents or guardians who believe their child has registered on mco88 are urged to contact us immediately through our customer support channels.

10Changes to This Privacy Policy

Mco88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We are committed to notifying you of any significant changes through the following means:

• In-platform notification on mco88 the next time you log in after the changes take effect.
• Email notifications to your registered address for material and important changes.
• Updates the "Last Updated" date at the top of this page.
• For minor and editorial changes, we may not provide active notice, but the updated date will reflect those changes.

Continued use of the mco88 platform after changes to this Policy take effect will be considered your acceptance of the updated terms. We recommend reviewing this page periodically to ensure you are always aware of our latest policy.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints about how mco88 handles your personal data, we encourage you to reach out to us directly. Our privacy team is ready to assist:

• Live Chat: Available 24/7 via the mco88 platform for prompt responses in both Malay and English.
• Privacy Email: [email protected] — Dedicated to privacy and data rights enquiries. Response within 2 business days.
• Help Centre: Visit the page FAQ for answers to frequently asked questions about privacy.